SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 172

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the value of the test statistic?

• A)0.2025
• B)0.3544
• C)2.0115
• D)2.2140

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Definitions:

Soma

The cell body of a neuron, containing the nucleus and cytoplasm.

Dendrite

Branched extensions of a neuron that act to conduct the electrochemical stimulation received from other neural cells to the cell body, or soma.

Dendrites

Branch-like extensions of neurons that receive signals from other neurons or sensory inputs.

Neurotransmitters

Chemical messengers that transmit signals across a chemical synapse, from one neuron (nerve cell) to another target neuron, muscle cell, or gland cell.