SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 88

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,suppose α = 0.05.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

Explain the neural basis of emotional experiences and how they relate to human behavior.

Understand how personal incentives and task difficulty influence decision-making and performance.

Identify factors influencing the expression of emotions and the lateralization of brain function.

Analyze the influence of expectancy and value on motivation according to expectancy × value theory.

---

Definitions:

Fixed Cost

Expenses that do not change in proportion to the activity of a business, such as rent, salaries, and loan payments.

Variable

A variable is an element, feature, or factor that is liable to vary or change; in mathematics and statistics, it's a quantity that can assume any of a set of values.

Output

The aggregate production of goods or services by an enterprise, economic sector, or the entire economy.

AVC

Another term for average variable cost, emphasizing the costs that vary with the level of output produced.