SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 53

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,suppose α = 0.05.Which of the following represents the result of the test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

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Definitions:

Homogamy

The practice of people getting married to people who are similar to them.

Cohabitation

The condition in which individuals cohabit and engage in a sexual relationship without the bond of matrimony.

Compatibility

The ability of two or more systems or components to work well together or the degree to which people get along or work well together.

Serial Monogamy

The practice of engaging in a series of monogamous sexual relationships, one after the other, over a period of time.