Customer Relationship Management (CRM) Is the Process of Learning as Much

question 69

True/False

Customer relationship management (CRM) is the process of learning as much as possible about customers and doing everything you can to satisfy them.

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Definitions:

Manage Information

The process of organizing, storing, and retrieving data and information efficiently.

Selecting Channel

The act of choosing the most effective way or medium to communicate or disseminate information to a target audience.

Medium Report

A detailed analysis or summary of information presented through a specific channel or medium.

Proposal

A plan or suggestion put forward for consideration or discussion by others, especially in a professional or formal context.