While Rachael, a Psychology Major at the Local University Worked

question 331

Multiple Choice

While Rachael, a psychology major at the local university worked frantically at her job at Groovy Rags Retail in anticipation of the regional manager's visit, her department manager Eon Forcer had an interesting word to say to her: "Don't worry Rachael, when I first started, I made $7.25 an hour too. It gets better!" Rachael shook her head as she reflected upon how little Eon knew about what motivated her to seek perfection at this job. As she continued to neatly stack those pocket tees, she thought, "If the regional manager has the same attitude as this guy, I'm looking for another job." Rachael would prefer to work with a manager.

• A)Theory X
• B)Theory Y
• C) Type J
• D)Type A

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Definitions:

Regular Users

Individuals who consistently engage with a product, service, or substance over a period of time.

Occasional Users

Individuals who use a service or product infrequently rather than on a regular basis.

TQM

Total Quality Management, a management approach centered on continuous improvement and customer satisfaction through systemic changes.

Organizational Change

The process through which a company or other entity alters its structures, strategies, operational methods, technologies, or organizational culture.