Name Two Common Measures of the Overall Amount of a Given

question 30

Essay

Name two common measures of the overall amount of a given behavior.

Recognize the basic human needs that drive customer behaviors.

Appreciate the overarching importance of customer service in a business context.

Understand the value of exceeding customer expectations through "going the extra mile."

Navigate the use of the word "policy" in customer interactions to maintain positive relationships.

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Definitions:

Electronic Communication

The transfer of information using electronic technologies including email, text messages, and social media platforms.

Videoconferencing

A technology that allows people in different locations to hold face-to-face meetings without having to move to a single location physically.

Telephone Conversation

A spoken communication between two or more people using telephones, enabling them to have a real-time dialogue over a distance.

Nonverbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, posture, and other physical behaviors.