Which One of the Following Is a Problem Resulting from a Service

question 90

Multiple Choice

Which one of the following is a problem resulting from a service company being overstaffed?

• A) Labor costs will be disproportionately low.
• B) Profits will be higher because of the additional salaries.
• C) Staff turnover may increase.
• D) Revenue may be lost.

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Definitions:

Customer Database

A collection of information about customers, including contact details and purchase history, used by businesses for marketing and service improvement.

Demographics

Statistical data relating to the population and the particular groups within it, used especially to identify consumer markets.

Transactions

Financial exchanges or transfers of goods, services, or information between two or more parties.

Traffic Generation

The outcome of a direct marketing offer designed to motivate people to visit a business.