Passenger Airline Companies Typically Measure Quality in Terms of On-Time

question 6

Essay

Passenger airline companies typically measure quality in terms of on-time departures and on-time arrivals. While these are two good measures of a portion of the flying experience, what other measures would be useful if the airline was to change their focus and look at the flights from the point of view of their customer, rather than from their organizational point of view? What are the expectations of the flying customer?

Comprehend the steps involved in the performance management process and its linkage with training and development.

Analyze the factors that influence high-performance work systems.

Identify and justify the costs associated with the instructional systems design (ISD) model steps to senior management.

Differentiate between training and development.

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Definitions:

Ergonomically

In a manner designed to optimize human well-being and overall system performance, often referring to the design of products or work environments.

Ambiguous Situations

Circumstances characterized by uncertainty, unclear options, or lack of specific information, requiring interpretation or decision-making with limited guidance.

Clear Sense

A thorough understanding or perception of a situation, concept, or task at hand.

Instrumental Values

Beliefs or values that act as methods or tools for achieving desired end states or objectives.