Which of the Following Is Not True Regarding Customer Relationship

question 62

Multiple Choice

Which of the following is not true regarding customer relationship management (CRM) systems?

• A)CRM is actually a set of multiple applications
• B)CRM can help managers better understand customer purchasing behavior
• C)CRM requires the collection of customer demographic data
• D)Business intelligence tools can enhance CRM

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Definitions:

Service Time Probabilities

The likelihood of various durations that a service might take, often used in queueing theory to predict waiting times.

Service Level

The complement of the probability of a stockout.

Cost Of Waiting

The potential loss incurred by delaying decisions or actions, often used in queueing theory and service management.

Balk

The action taken by customers who decide not to enter a queue or a service system because it appears too long or slow.