Internal Business Process Measures on NBOC's Balanced Scorecard Would Likely

question 53

Multiple Choice

Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer
II. Training and development costs per internal employee
III. Cost per customer served

• A) I and II only
• B) I and III only
• C) II and III only
• D) I, II, and III

---

Definitions:

Categorical Variables

Variables that represent types or categories, grouping observations into distinct sets based on a characteristic such as gender or ethnicity.

Categorical Variable

A type of variable that can take on one of a limited, and usually fixed, number of possible values, assigning each individual or other unit of observation into a particular group or nominal category.

Indicator Variables

Variables used in statistical models to represent categorical data with two possible values, typically 0 or 1, indicating absence or presence of a characteristic.

Regression Model

A statistical method used to model and analyze the relationships among variables and often used to predict values of a dependent variable based on values of independent variables.