A Balanced Scorecard Often Contains Four Perspectives: Customer, Financial, Internal

question 42

True/False

A balanced scorecard often contains four perspectives: customer, financial, internal business process, and learning and growth.

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Definitions:

Behavioral Observation

Method for assessing the frequency of a client’s behaviors and the specific situations in which they occur.

Projective Test

Presentation of an ambiguous stimulus, such as an inkblot, to a client, who then projects unconscious motives and issues onto the stimulus in his or her interpretation of its content.

Survey

A method of collecting data from a pre-defined group by asking questions and recording responses, often used in research to gather information on attitudes, opinions, or behaviors.

Symptom Questionnaire

Questionnaire that assesses what symptoms a person is experiencing.