Which of the Following Measures Would Least Likely Be Included

question 131

Multiple Choice

Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?

• A)Percent change in throughput time
• B)Customer satisfaction rating
• C)Percent capacity utilization
• D)Average waiting time per customer

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Definitions:

Confirmation Bias

The propensity to seek out, interpret, prefer, and remember data in a manner that validates one's already established beliefs or theories.

Mental Set

A tendency to approach a problem in one particular way, often a way that has been successful in the past.

Particular Way

A specific manner, method, or approach to doing something.

Problem

A situation, condition, or issue that needs to be resolved.