Steps in the Post-Sales Service Cycle of the Value Chain

question 35

Multiple Choice

Steps in the post-sales service cycle of the value chain include

• A) Identifying customer preferences
• B) Designing products and services
• C) Building products and services
• D) Providing customer service

Recognize strategies and consequences of dumping and other unfair trade practices.

Understand the characteristics and functions of forward and futures contracts.

Calculate and interpret changes in the value of futures contracts.

Recognize and explain natural hedging strategies and their applications.

---

Definitions:

Personal Selling Process

A series of steps taken by sales professionals to identify potential customers, communicate the benefits of a product or service, and close the sale.

Prospecting Stage

The initial phase in the sales process, where potential clients or customers are identified and qualified as leads.

Toll-free Number

A telephone number that is billed for all arriving calls instead of incurring charges to the originating caller, typically used by businesses to encourage customer contact.

Prospecting

The process of identifying potential customers or clients for a business's products or services.