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Quality Guest Service Requires That We

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Quality guest service requires that we


Definitions:

Mental Age

A measure of an individual's cognitive ability compared to the average cognitive ability of an individual at their chronological age.

Psychological Test

A standardized instrument or systematic procedure designed to measure an individual's mental capabilities, behaviors, or characteristics.

Valid

The degree to which an idea, inference, or measurement is substantiated and accurately reflects what is true in reality.

Intelligence Quotient

A measure of a person's intelligence as indicated by an intelligence test, calculated as the person's mental age divided by their chronological age and multiplied by 100.

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