SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 114

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Out of a 100-point score with 100 being the highest and 0 being the lowest,what is your satisfaction level on the videocassette recorder that you purchased?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

---

Definitions:

Levator Labii Superioris

The Levator Labii Superioris is a facial muscle that elevates the upper lip, aiding in expressions of disgust or snarling.

Platysma

A broad, thin muscle located in the chest and neck that is involved in facial expression and movement of the jaw.

Quadriceps Femoris

A large muscle group that covers the front and sides of the thigh, responsible for extension of the knee.

Third-class Lever

A type of lever where the effort is applied between the fulcrum and the load, used in scenarios where speed and range of movement are more important than force amplification.