The Manager of the Customer Service Division of a Major

question 78

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.Which of the following will be a good frame for drawing a sample?

• A)Telephone directory.
• B)Voting registry.
• C)The list of customers who returned the registration card.
• D)A list of potential customers purchased from a database marketing company.

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Definitions:

Client Specification

Detailed requirements provided by a client regarding the desired features and standards for a project or product.

Resources

Assets, materials, or inputs used in the process of achieving goals or completing projects, including human skills, technology, and financial assets.

Mean

A statistical measure representing the average value of a set of numbers, calculated as the sum of all the values divided by the number of values.

Standard Deviations

A statistical measure that quantifies the amount of variation or dispersion of a set of values.