SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 52

Short Answer

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the 95% confidence interval estimate for the difference in the two means if the two population variances are assumed to be the same?

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Definitions:

T-Accounts

A graphical representation used in accounting to show the debit and credit transactions affecting each aspect of a company's finances or accounts.

Raw Materials

Basic materials that are used in the production process to manufacture products, before any processing or manufacturing has occurred.

Finished Goods

Items that are finished being made but have not been purchased by consumers yet.

Job-Order Costing

An accounting method that assigns costs to specific production batches or jobs, suitable for firms producing distinct products or jobs.