SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 128

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A)0.05
• B)0.10
• C)0.3625
• D)0.7250

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Definitions:

Coordinated Actions

Organized and synchronized activities that are directed towards achieving a specific goal.

Hindbrain

The posterior part of the brain, including the cerebellum, pons, and medulla, involved in regulating basic life functions like heartbeat and breathing.

Reflexes

Involuntary and nearly instantaneous movements in response to stimuli, which are mediated through the nervous system without conscious thought.

Coordination

The ability to use different parts of the body together smoothly and efficiently.