Explain Customer Relationship Management and Why It Is Important for an Organization

question 63

Essay

Explain customer relationship management and why it is important for an organization.

Recognize the role of personality characteristics in influencing organizational behavior.

Describe the traits that constitute personality and their influence on individual behavior within organizations.

Explain the importance of the dispositional approach and its perspective on personality in organizational behavior.

Understand how personality tests can be used in organizational settings to improve employee satisfaction and performance.

---

Definitions:

Capital Account Balances

The amount of money and other forms of assets invested in a company by its owners or shareholders, reflected in the equity section of the balance sheet.

Partner Dies

This term refers to the event when a member of a partnership passes away, potentially affecting the operation and structure of the partnership depending on the partnership agreement and laws governing partnerships.

Remaining Partners

The members of a partnership who continue with the business after one or more partners have exited or been removed.

Original Capital

The initial amount of money invested in a business by its owners or shareholders to start and operate the enterprise.