Customers' Perceptions of How Well a Service Meets or Exceeds

question 3

Multiple Choice

Customers' perceptions of how well a service meets or exceeds their expectations is referred to as:

• A)intangibility.
• B)zone of tolerance.
• C)service quality.
• D)distributive fairness.
• E)procedural fairness.

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Definitions:

Birth Control

Methods or devices used to prevent pregnancy as part of family planning.

Sexual Activity

Any action that results in arousal or sexual gratification involving one or more people.

Discomfort

A mild to moderate state of physical or emotional unease, often less intense than pain.

Erectile Dysfunction

A medical condition characterized by the inability to achieve or maintain an erection suitable for sexual intercourse.