When a Firm Is Questioning Its Customers About a Service

question 100

Multiple Choice

When a firm is questioning its customers about a service quality dimension that relates to customers' desired and expected level of service, the firm is trying to define the:

• A)zone of tolerance.
• B)internal locus of control.
• C)price-equity ratio.
• D)breakeven quantity.
• E)derived demand.

---

Definitions:

Operating Departments

Divisions within an organization directly involved in its core business activities, such as production or sales.

Computer Workstations

High-performance computers designed for technical or scientific applications, often used in professional environments for computing-intensive tasks.

Direct Method

A way of allocating service departments' costs directly to producing departments without any intermediate allocations, used in cost accounting.

Service Department

A division within a business that provides essential support but does not directly add value to the product or service.