When a Service Fails to Meet the Expectations That Customers

question 99

Multiple Choice

When a service fails to meet the expectations that customers have about how it should be delivered, this situation results in:

• A)brand dilution.
• B)a service gap.
• C)groupthink.
• D)disintermediation.
• E)cannibalization.

---

Definitions:

Hybrid Sterility

A condition in which offspring from the crossing of two different species or distinct parental lines are incapable of producing fertile offspring.

Temporal Isolation

A form of reproductive isolation where two species breed at different times of day, season, or years, preventing interbreeding.

Sexual Isolation

A mechanism of evolutionary divergence where different species or populations can no longer interbreed due to behavioral or genetic barriers.

Gametic Isolation

A prezygotic barrier where gametes (egg and sperm) of different species are incompatible, preventing fertilization.