An Excellent and Straightforward Method for Assessing Customers' Service Expectations

question 103

Multiple Choice

An excellent and straightforward method for assessing customers' service expectations is making effective use of:

• A)customer complaint behaviour.
• B)syndicated data services.
• C)employee empowerment programs.
• D)summer internships.
• E)procedural fairness forums.

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Definitions:

High-Potential Employees

Employees identified within an organization as having the abilities, motivations, and potential to climb the leadership ladder faster than their peers.

Developing

Refers to the process of growth, progress, or evolution in any field or aspect.

Career Management System

A structured process for planning and managing an individual's career development and growth opportunities within and across organizations.

Career Management

The process of planning and taking control of one’s career path, including goals setting, skill development, and seeking opportunities for growth.