Fresh Florists Caters to Different Customers' Needs Based on the Occasion

question 20

Multiple Choice

Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.They are allowed to make suggestions to customers regarding decorations and to make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:

• A)providing rewards for excellent service.
• B)using technology for delivering the services.
• C)providing training to its employees.
• D)empowering its service providers.
• E)evaluating service quality.

---

Definitions:

SOAP

Simple Object Access Protocol, a protocol used for exchanging structured information in the implementation of web services in computer networks.

Network Systems

Integrated hardware and software components that provide connectivity and support for the transmission of data, voice, and video across interconnected networks.

IT Infrastructure

The physical and virtual resources that support the storage, processing, and flow of data within an organization, including hardware, software, and network resources.

Cloud Computing

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet to offer faster innovation, flexible resources, and economies of scale.