A Beach Resort Has State-Of-The-Art Barbeque Equipment and an Experienced

question 54

Multiple Choice

A beach resort has state-of-the-art barbeque equipment and an experienced cook to serve grilled food to customers.However, many customers feel that the grilled food does not always taste the same, even though the cook uses the same technique.Which of the following service characteristics is best demonstrated in this scenario?

• A)intangibility
• B)inconsistency
• C)perishability
• D)inseparability
• E)invariability

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Definitions:

Relaxation

Techniques or practices that reduce stress and tension in the body and mind, promoting a state of calm.

Systematic Desensitization

A therapeutic technique used to reduce phobias and anxiety by gradually exposing the person to the feared object or situation in a controlled manner.

Somatic System Disorders

Conditions in which an individual experiences physical symptoms that have a psychological origin, often without a medical explanation.

Body Sensations

Physical feelings or perceptions originating from within the body, such as pain, temperature, or internal movement.