Karen Always Uses the Services of Flash Couriers Because of Its

question 83

Multiple Choice

Karen always uses the services of Flash Couriers because of its competence with delivering packages on time most of the time.The service dimension influencing Karen's choice in this scenario is:

• A)assurance.
• B)reliability.
• C)responsiveness.
• D)empathy.
• E)tangibility.

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Definitions:

Altruistic Behaviors

Actions intended to benefit others without expecting anything in return.

Social Cognition

Refers to the processes used to understand and interpret the actions and intentions of others, including perceptions, attributions, and social interactions.

Mirror Neurons

Neurons that fire when a person does something or observes someone else doing the same thing.

Mimic

To imitate or copy someone or something's actions, speech, or mannerisms, often for learning or entertainment.