A Well-Known Restaurant Asked Its Customers to Evaluate Its Service

question 42

Multiple Choice

A well-known restaurant asked its customers to evaluate its service quality by filling out a questionnaire.The analysis of the questionnaire showed that the restaurant scored below the zone of tolerance on the tangibles dimension.This implies that the customers were not happy with the:

• A)employees' ability in performing a service.
• B)knowledge and courteousness of the employees.
• C)attitude of the manager.
• D)facilities provided by the restaurant.
• E)attention provided to them by the employees.

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Definitions:

Groupware

Groupware refers to software designed to help groups collaborate more effectively, providing tools for communication, project management, and file sharing among team members, regardless of their location.

Computer Networks

Systems that connect various computers together to facilitate communication and data exchange.

Simultaneously Work

The act of performing multiple tasks or activities at the same time.

Knowledge Worker

Someone whose knowledge is a critical resource for employers.