The Service Dimension That Refers to the Willingness of Service

question 109

Multiple Choice

The service dimension that refers to the willingness of service providers to help customers and provide prompt service is:

• A)assurance.
• B)empathy.
• C)tangibility.
• D)responsiveness.
• E)reliability.

Develop insight into customer expectations and perceptions regarding services.

Understand strategies for service differentiation and competitiveness.

Recognize the importance of employee empowerment and support in delivering quality service.

Understand the phases and processes involved in the cognitive-behavioral approach.

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Definitions:

Opioid Use

The act of using opioids, a class of drugs that includes both prescription pain relievers and illegal drugs like heroin, potentially leading to addiction or overdose.

Withdrawal

The process of reducing or eliminating the use of a substance to which one has become addicted, often accompanied by unpleasant symptoms.

Neurotransmitters

Chemical messengers that transmit signals across a chemical synapse, from one neuron (nerve cell) to another 'target' neuron, muscle cell, or gland cell.

Nerve Cells

Cells of the nervous system that transmit information to other nerve cells, muscle, or gland cells.