DrWhite Is Experienced and Is Regarded as Highly Knowledgeable

question 51

Multiple Choice

Dr.White is experienced and is regarded as highly knowledgeable.Patients prefer to consult him as he instills faith and confidence in them.The dimension of service influencing the decision of patients in this scenario is:

• A)reliability.
• B)assurance.
• C)responsiveness.
• D)empathy.
• E)tangibility.

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Definitions:

Budgeted Direct Labor Cost

The estimated cost of labor directly involved in the production process, as planned in the budget.

Labor Rate Variance

The difference between the actual cost of direct labor and the estimated cost, indicating how well labor costs were controlled.

Direct Labor-hours

The complete tally of hours that workers, directly involved in making products or providing services, spend working.

Actual Direct Labor Cost

The total expense of labor directly involved in the production of goods or services, as it actually occurred.