The Caring, Individualized Attention Provided to Customers Is Referred to as

question 57

Multiple Choice

The caring, individualized attention provided to customers is referred to as , a dimension used by customers to determine overall service quality.

• A)empathy
• B)reliability
• C)assurance
• D)responsiveness
• E)tangibles

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Definitions:

Training Costs

Expenses associated with the development and delivery of training programs to employees, aiming at enhancing their skills and knowledge for better job performance.

Employee Aptitudes

The natural talents or abilities that individuals possess, which may influence their performance and roles within a workplace.

Direct Connection

The immediate and straightforward link or relationship between two systems, processes, or people without intermediaries.

Reward

Benefits, compensation, or recognition given as a form of encouragement or acknowledgment for achieving a certain action, behavior, or goal.