Skyline Aviation Is Unable to Gain the Trust of Its

question 10

Multiple Choice

Skyline Aviation is unable to gain the trust of its customers because its ground operations staff is inefficient and discourteous when handling customer queries during service failures.The customers of this airlines are likely to rate it below the zone of tolerance in the dimension.

• A)assurance
• B)reliability
• C)marketing
• D)tangibles
• E)accuracy

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Definitions:

Charitable Contributions

Money or goods given to organizations for the purpose of helping people or supporting societal, educational, religious, or other charitable activities.

Favorable Tax Treatment

Tax policies or provisions that reduce the tax burden on certain activities, income types, or investments to encourage their growth or stability.

Marginal Adjustment

Small, incremental changes made to a plan, system, or calculation in response to changes in circumstances or new information.

Marginal Changes

Small incremental adjustments to a plan of action, often analyzed in economics to understand the effects of slightly altering production, consumption, or investment.