Jennifer Compensated for the Service Failure By

question 92

Multiple Choice

Jennifer compensated for the service failure by:

• A)appearing anxious to rectify the situation.
• B)explaining the process the resort uses to resolve complaints.
• C)providing adequate compensation for the inconvenience.
• D)asking employees to quickly solve the problem at the spa.
• E)listening to the clients' complaint and promising that it would not be repeated again.

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Definitions:

Autonomic Arousal

The activation of the autonomic nervous system that regulates various involuntary body functions, such as heart rate and digestion, often in response to stress or excitement.

Adaptive Value

The contribution of a trait or behavior to the survival and reproductive success of an organism.

Emotional Evolution

The process of how emotional responses and expressions have developed and changed over time in living organisms.

Evolved Emotions

Emotions that have developed over time as adaptations to help organisms respond to environmental challenges and opportunities.