A Local Human Service Organization Contacted Sam Tanaka and Asked

question 32

Multiple Choice

A local human service organization contacted Sam Tanaka and asked him to conduct a study identifying the difficulties and problems of the elderly in the local community so that the organization could develop social programs to help them. What type of study was Mr. Tanaka being asked to conduct?

• A) contingency evaluation cost-benefit analysis
• B) actual cost cost-benefit analysis
• C) needs assessment
• D) summative evaluation research

Understand different strategies for overcoming resistance to change.

Recognize the role of participation, persuasion, and empowerment in managing change.

Identify the conditions under which technological change is most beneficial to organizations.

Understand the importance of effective communication in the change management process.

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Definitions:

Interpersonal Contact

Direct interaction between two or more individuals, involving communication or physical presence.

Relationships

Connections between individuals or groups characterized by emotional or social linkage, and interactions that can influence behavior and well-being.

Neighbors

Individuals or families living near one another. The term often implies a social relationship or community connection between those living in proximity.

Testosterone Levels

The concentration of the hormone testosterone, which plays key roles in male physical characteristics and both sexes' libido.