Every McDonald's Employee Is Expected to Treat Each Customer the Exact

question 98

Multiple Choice

Every McDonald's employee is expected to treat each customer the exact same way. When a customer approaches the counter, the employee is supposed to smile and say, "Welcome to McDonald's. May I please take your order?" The idea that all customers are treated in the exact same manner reflects which characteristic of bureaucracy?

• A) Hierarchy of Authority
• B) Technical Qualifications
• C) Division of Labor
• D) Impersonality

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Definitions:

Civil Rights Movement

A social and political movement primarily during the 1950s and 1960s in the United States, aimed at ending racial discrimination and securing legal rights for African Americans.

Breeding Ground

An environment that facilitates or fosters the growth or development of certain traits or entities.

Social Integration

The process by which individuals or groups are incorporated into the social structure, becoming integrated into the values, norms, and practices of society.

Bureaucratization

The process by which an organization becomes increasingly governed by formal rules and standards, leading to structured and often complex administrative procedures.