Alura Has Designed a Training Website on How to Diffuse

question 11

Multiple Choice

Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by

• A) topic.
• B) process.
• C) procedure.
• D) both a and b
• E) both a and c

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Definitions:

Attack Validity

To challenge or question the legitimacy, effectiveness, or truth of something, often used in legal contexts.

Vested Property Rights

Rights in property that are established and guaranteed, not subject to being taken away or voided, often implying an ownership interest that is fully secured and enforceable.

Articles of Incorporation

Legal documents filed with a governmental body to legally document the creation of a corporation, outlining its structure and purpose.

Leveraged Buyout

A financial transaction where a company is purchased primarily with borrowed money, using the company's own assets as collateral for the loan.