It Is Possible for Organizations to Use Only One Customer

question 60

True/False

It is possible for organizations to use only one customer service metric to measure customer service.

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Definitions:

Adaptive

The quality of being able to adjust to new conditions or environments; capable of modification for survival or improved function.

Social Norms

Unwritten rules or expectations within a society or group that dictate the behavior, appearance, and actions of its members, influencing conformity and social order.

Personally Distressing

A term often used to describe emotions or experiences that intensely disturb or distress an individual on a personal level.

Prognosis

A prediction of the likely course of a psychological (or physical) disorder.