Olivia Is the Manager of Human Resources for Zappos

question 78

Multiple Choice

Olivia is the manager of Human Resources for Zappos.com. She is currently reviewing the sales force compensation method used at Zappos.com to determine if there is a better way to manage compensation. Olivia knows that the ____ method is easy to administer, yields more predictable selling expenses, and provides sales managers with a large degree of control over salespeople.

• A) straight commission
• B) salary plus bonus
• C) salary and commission
• D) straight commission and combination
• E) straight salary

Comprehend the process and significance of resocialization, along with examples of circumstances requiring it.

Explain the concept of the looking-glass self as proposed by Charles Cooley and its applicability to personal status.

Analyze the impact of new technology on the role and significance of the four major agents of socialization.

Understand the Thomas theorem and its relevance to social interaction and the introduction of Erving Goffman’s theories.

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Definitions:

Mismanagement

The action or practice of managing an organization or activity poorly, leading to negative outcomes.

Organizational Culture

Organizational Culture is the collective values, beliefs, and behaviors that shape the social and psychological environment of a business, influencing how employees interact and work.

Horizontal Integration

The merger or acquisition of rivals.

Culture

The shared values, beliefs, and behaviors within an organization that influence how employees work and interact.