The Intangible Nature of Services Often Leads Customers to Rely

question 155

True/False

The intangible nature of services often leads customers to rely on price as an indicator of quality.

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Definitions:

Autocratic

A leadership or governing style marked by individual control over all decisions with little input from group members.

Behavior

One’s bearing, demeanor, and conduct. Behavior theory in leadership focuses on leadership style, such as autocratic, democratic, and laissez-faire, as well as leadership dimensions, such as initiating structure and showing consideration.

Capillaries

The smallest blood vessels in the body's circulatory system, facilitating the exchange of water, oxygen, carbon dioxide, and other nutrients and waste substances between blood and surrounding tissues.