Services Delivered Through Machines Such as Computer Kiosks, ATMs, and Vending

question 136

Multiple Choice

Services delivered through machines such as computer kiosks, ATMs, and vending machines can reduce the aspect that arises from increased contact with human employees.

• A) intangibility
• B) perishability
• C) inseparability
• D) heterogeneity
• E) tangibility

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Definitions:

Andrew Johnson

The 17th President of the United States, serving from 1865 to 1869, known for his efforts to rebuild the South after the Civil War but facing impeachment for his policies.

Wealthy Southern Planters

Historically, affluent landowners in the Southern United States who relied heavily on slave labor for agricultural production.

Freedmen

Refers to former enslaved African Americans who were emancipated during and after the American Civil War.

Emancipation

The act of freeing individuals from bondage or slavery, often refers specifically to the liberation of slaves during the U.S. Civil War.