Which of the Following Is Not a "Customer Contact" Characteristic

question 59

Multiple Choice

Which of the following is not a "customer contact" characteristic in services marketing?

• A) High-contact services typically require that the customer go to the production facility.
• B) High-contact services are less expensive to deliver because they are typically equipment-based.
• C) Employees of high-contact service providers are part of a very important ingredient in creating satisfied customers.
• D) Service companies can minimize customer dissatisfaction by changing high-contact services into low-contact services.
• E) An employee training program is an effective way to ensure effective customer contact and resolve issues with customers.

Understand the concept of gene expression and its impact on phenotype versus genotype.

Familiarize with the types of twins and their genetic explanations.

Comprehend the processes involved in cell differentiation.

Understand the stages and names of human organism development from conception.

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Definitions:

Coupon

The interest rate stated on a bond when issued, which represents the annual interest payment made to the bondholder.

Real Rate Of Return

The yearly percent gain achieved from an investment, corrected for price variations caused by inflation or other external factors.

Inflation Rate

Inflation rate is the annual percentage increase in the general price level of goods and services in an economy over a period of time.

Annually

Occurring once every year, often used to describe financial operations or events that happen yearly.