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Which of the Following Service Characteristics Results in Variability of Service

question 34

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Which of the following service characteristics results in variability of service quality yet provides opportunity for customizing services to match the specific needs of individual customers?


Definitions:

Asset Replacement

The process of substituting old assets with new ones to maintain or improve operational efficiency.

Asset Expansion

The process of increasing a company's investment in current and fixed assets to boost its capacity and efficiency.

Pretax Proceeds

The amount of money generated from a sale or transaction before any taxes are deducted.

Working Capital

Working capital, rephrased from net working capital, indicates the liquidity available to a business for day-to-day operations, calculated as current assets minus current liabilities.

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