Brittany Recently Moved to a New City

question 38

Multiple Choice

Brittany recently moved to a new city. She is looking for a mechanic to conduct a maintenance check and repair on her car. She visits several car dealers to assess their physical facility and also the cleanliness and grooming of the mechanics. After evaluation, she finally chooses a mechanic. Brittany is trying to overcome the aspect of services.

• A) heterogeneity
• B) perishability
• C) customer contact
• D) intangibility
• E) inseparability

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Definitions:

Authoritarian

A parenting or leadership style characterized by strict discipline, high expectations, and little warmth or communication.

Strict Rules

Rigid guidelines or principles implemented to regulate behavior or processes, often with limited flexibility and significant consequences for non-compliance.

Permissive Parents

A parenting style characterized by low demands with high responsiveness, where parents are lenient and often only step in when there's a serious problem.

Socially Competent

The ability of an individual to interact effectively with others in social contexts, adapting behaviors to suit different situations.