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____ Uses the Internet, Mobile, and Interactive Channels to Develop

question 69

Multiple Choice

____ uses the Internet, mobile, and interactive channels to develop communication and exchanges with customers.


Definitions:

Procedural Fairness

Refers to the perceived fairness of the processes used to make decisions within organizations.

Distributive Fairness

The perceived fairness of the outcomes received, including resources and rewards, within an organization or social system.

Emotional Contagion

The phenomenon where emotions and behaviors can be transferred from one person to another, often unconsciously, leading to shared feelings or mimics in groups.

Tendency

An inclination towards a particular characteristic or type of behavior.

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