Which of the Following Statements About the Consumer Buying Decision

question 69

Multiple Choice

Which of the following statements about the consumer buying decision process is true?

• A) Consumers progress through the five stages of this process for all limited problem-solving decisions.
• B) Although all of the steps in the process are used in all decision processes, the order tends to depend on the customer's level of involvement.
• C) The key element of the process that exists in all consumer buying decision processes is the purchase of the product.
• D) Once the purchase of a product has been made, the consumer buying decision process is complete.
• E) The buying decision process can be affected by situational, social, and psychological influences.

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Definitions:

Original Medicare

A federal health insurance program in the United States for people who are 65 or older, certain younger people with disabilities, and people with End-Stage Renal Disease, consisting of Part A (hospital insurance) and Part B (medical insurance).

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The amounts pre-determined by insurance providers as the maximum they will pay for a covered service or procedure.

X12 837

A standard format for electronically transmitting healthcare claim information from healthcare providers to payers, such as insurance companies.

Electronic Claim

A request for payment for healthcare services that is submitted electronically to a health insurance provider.