Grant Turner Makes an Appointment to Visit with a New

question 109

Multiple Choice

Grant Turner makes an appointment to visit with a new dermatologist in town because of recent bad sunburn. When he arrives at the dermatologist's office, Grant notices a foul odor in the air, worn floor coverings, cluttered rooms that have paint peeling from the walls, and poor lighting. However, the other patients in the waiting room were talking about how much they liked the doctor. While Grant viewed the dermatologist as competent, Grant decided not to visit him again even though the dermatologist recommended a follow-up. Which situational influences are most likely to have affected Grant's decision?

• A) Social surroundings
• B) Momentary mood
• C) Antecedent states
• D) Purchase reasons
• E) Physical surroundings

---

Definitions:

Collection Time

The typical period a business waits to receive money owed by its customers.

Weekly Disbursements

The total amount of money a business pays out in a week, covering expenses such as salaries, supplier payments, and other operational costs.

Opportunity Cost

The cost of foregoing the next best alternative when making a decision. It represents the benefits an individual, investor, or business misses out on when choosing one alternative over another.

BAT Model

Stands for the Behavioral Adjustment Target model, which is a concept in finance that deals with the adjustments investors make based on behavioral economics principles.