Scenario 6.1 Use the Following to Answer the Questions

question 97

Multiple Choice

Scenario 6.1
Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions, including information from friends and family members. One of the most dissatisfying consumer experiences is with auto repair. Aware of this, Kate has asked several of her friends and family members where they have their cars repaired, since she has experienced a problem starting her car when the weather is cold. Kate has heard that Skola's Auto Repair has reasonable prices, but it can be difficult to get an appointment. Steve, one of Kate's friends, had a very poor experience with Skola's. However, once he complained to them, they fixed the situation and now he prefers their auto repair shop over others.
-Refer to Scenario 6.1. The type of decision making behavior that Kate is expressing to select an auto repair shop would be:

• A) enduring involvement.
• B) extended decision making.
• C) routinized response behavior.
• D) perceptual mapping.
• E) limited decision making.

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Definitions:

Occupational Assessment

The evaluation process used to analyze an individual's skills, abilities, and interests for career planning and development.

Adaptive Behavior

The collection of conceptual, social, and practical skills that all people learn in order to function in their daily lives.

Personal

Pertaining to or concerning an individual and their private, personal life, interests, or activities.

Social Skills

The abilities used to communicate and interact with others, including both verbal and non-verbal communication, such as body language.