A Technical Support Call Center Works Every Day, Including Weekends

question 18

Multiple Choice

A technical support call center works every day, including weekends and public holidays. In order to test the expediency of working in weekends and public holidays, it is necessary to compare the intensity of calls coming to the call center within one working hour on a working day, on a weekend and on a public holiday. Three random samples of the numbers of calls received during an hour for working days, weekends and holidays were randomly generated. These samples can be considered representative for the population. The summary data are presented below. ​ Carry out an ANOVA F test and interpret the results using the 95% confidence level.
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• A) , , , and P-value is less than 0.05.We reject the null hypothesis and can conclude that the average number of calls is not the same for different types of days.
• B) , , , and P-value is greater than 0.05.We do not reject the null hypothesis and can conclude that the average number of calls is the same for different types of days.
• C) , , , and P-value is less than 0.05.We reject the null hypothesis and can conclude that the average number of calls is not the same for different types of days.
• D) , , , and P-value is greater than 0.05.We do not reject the null hypothesis and can conclude that the average number of calls is the same for different types of days.

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Definitions:

Complete Globalization

The process where businesses or other organizations develop international influence or start operating on an international scale without any barriers.

High-Trust Cultures

Organizational environments characterized by strong mutual respect, integrity, and confidence among members and leaders.

Company's Values

The core beliefs and ethical principles that guide a company's actions and decisions.

Productivity

A measurement of the efficiency of production, often evaluated as the ratio of output to input in the production process.