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Why Are So Many People Talking About Customer Service and Yet

question 14

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Why are so many people talking about customer service and yet doing so little to improve its quality?


Definitions:

Myelination and Pruning

The process of brain development where myelin sheaths grow around nerve fibers to speed up neural transmissions and unwanted connections are eliminated to enhance efficiency.

Brain Development

The process involving the growth and maturation of the brain, including neurogenesis, synaptogenesis, and myelination, primarily occurring during early childhood and adolescence.

Information Processing

A cognitive approach focusing on how people take in, use, and store information.

Intelligence Test

A standardized assessment designed to measure human intelligence and cognitive abilities.

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