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Describe Some of the Ways That Customer Service Offerings Are

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Describe some of the ways that customer service offerings are changing.


Definitions:

Subprime Mortgages

Loans granted to borrowers with lower credit scores and a higher risk of default than prime borrowers, usually at higher interest rates.

Credit Crisis

A financial situation characterized by a severe shortage of credit or loans, leading to widespread financial instability and economic downturn.

Junk Bonds

High-risk, high-yield bonds issued by companies with lower credit ratings than investment-grade bonds.

Speculative

Involving financial actions that carry a significant risk of losing all value but also hold the promise of substantial gains.

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