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Managers use their interpersonal skills to motivate individuals and groups.
Consensual Relationship Contract
An agreement between employees who are in a personal relationship to outline the boundaries of their relationship within the workplace context.
Office In-Group
A close-knit, often exclusive, group of colleagues within a workplace who share similar interests or statuses.
Organizational Citizenship Behavior
Describes voluntary actions of employees that contribute to the organizational well-being, beyond their contractual tasks.
Golden Rule
A moral principle that advocates treating others as one would like to be treated.
Q10: Verbal comments from customers are sometimes the
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Q49: A moderate degree of workload-related stress can<br>A)stimulate
Q56: The reinforcement theory is based on the
Q60: Dan, one of your coworkers, performs acceptable